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BUSL 125 - Customer Service Leadership

3-0-3
Credit Hours: 3

This course covers the major components of customer service, including techniques to provide information and effectively resolve customer issues through various communication methods. Students will learn to use customer service as a competitive advantage by understanding the customers' perspectives and identifying ways to meet or exceed their needs and expectations.

Prerequisite

BUSL 101, which may be taken concurrently, or ENTR 101