This three-day workshop will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.
Course Dates and Times
|Date and Times||Location||Course Cost/Fees|
March 18 - April, 2019
9 a.m. - 4 p.m.
(1 hour lunch)