Call Center Training: Sales and Customer Service

This three-day workshop will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

Course Dates and Times

Date and Times Location Course Cost/Fees
March 18 - April, 2019
9 a.m. - 4 p.m. 
(1 hour lunch) 

Main Campus
Center for Business and Industry


 Course Hours: 18 hours 

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