Patient Service Representative Proficiency Certificate

Since only a few additional courses separate the PSR certificate and the Health Care Studies (HCS) degree program, many students who complete the PSR certificate also choose to earn their HCS degree.

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Our Patient Service Representative (PSR) proficiency certificate program will teach you about the administrative components of a medical practice. You will learn how to collect demographic and insurance information, schedule patients according to the provider’s guidelines and protocols, collect payments associated with services rendered, and any other duties necessary to provide efficient, timely services to the patients and their families.

Upon receiving your proficiency certificate, you may enter the workforce. Since only a few additional courses separate the PSR certificate and the Health Care Studies (HCS) degree program, many students who complete the PSR certificate also choose to earn their HCS degree.  Those who earn the HCS degree can transfer to many four-year college and universities.

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Courses and Completion Sequence

The following courses and sequence of courses is designed for the optimal success and completion of the Patient Service Representative Proficiency Certificate degree/certificate. Any alterations should be discussed with your academic advisor.

Semester 1

Course Number and Name Prerequisites Credits
AH 103 - Medical Terminology   credits
ENGL 101 - English Composition   credits
CIS 103 - Applied Computer Technology   credits
>AH 112 - Medical Administrative Procedures   3 credits

Semester 2

Course Number and Name Prerequisites Credits
AH 116 - Interpersonal and Professional Skills in the Health Care Setting   credits
AH 204 - Medical Law and Ethics ENGL 101 with a grade of "C" or better credits
AH 220 - Information Management Systems in Health Care CIS 103 with a grade of "C" or better credits

General Education Requirements:

All general education requirements necessary for graduation are met through the courses in the program as indicated above. Students who wish to take courses that differ from the general education courses indicated above must complete a course substitution request form. To access the form, login to the MyCCP portal, and in the Student tab, under Electronic Forms, click on the Records and Registration Forms link, then choose Request For Course Substitution Of Graduation Requirement link. A more detailed explanation of the College’s general education requirements is also available.

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“Whatever problem you have, you can go and talk about it. They assist you and try to do whatever they can to find a solution. It makes learning easier.”

Iyun Williams
program graduate, 2012

Program Information