Patient Service Representative

Ensuring Patient Satisfaction and Health Care Quality

Our Patient Services Representative program will teach you about health care legislation and funding, advances in technology, and multiple billing procedures that prepare you to complete tasks and provide a positive patient experience. You will learn to supervise patient intake procedures; collect and verify patient information; coordinate phone calls, clinic operations and patient scheduling; and understand insurance information and health care benefits for billing. Within the College’s program, you may earn an Associate in Applied Science degree or pursue tiers of coursework and earn certificates of completion:

Tier 1Patient Service Representative
Tier 2Billing/Financial Service Representative

As you earn certifications, you will be qualified to welcome patients and verify information, develop competencies in computer operations, and learn about health care policy and trends.

Additional related proficiency certificates:
Medical Insurance Billing Proficiency Certificate
Medical Office Assistant proficiency certificate

Degree Options

Associate in Applied Science, and transfer to a four-year college

Career Options

  • Hospitals
  • Physicians' offices
  • Community health centers

Transfer Options

Many four-year colleges and universities


View the College Catalog for More Information