The student may lodge a complaint no later than one (l) semester
(not counting summer sessions) beyond the completion of the course for
which a disputed grade/faculty recommendation was given.
As a first step, the student seeks to discuss the case with the
instructor or recommending faculty to resolve the dispute.
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If the student is not able to resolve the question with the
instructor or recommending faculty, the student may consult with an
Appeals Advisor. This step is strongly endorsed by the Appeals
Committee.
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If the student is unsatisfied with the outcome of his/her discussion
with the instructor or recommending faculty, the student should write
a letter to the Department Head requesting an interview. The Department
Head will reply in writing confirming the appointment. Within ten (10)
school weekdays of receiving the student's letter, the Department Head
will hear the student's complaint; investigate the claims and attempt
to resolve the matter with the instructor or recommending faculty; and
send a concluding letter to the student with copies to the instructor
or recommending faculty, and the Division Dean.
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If the student is still unsatisfied after discussing the matter
with the instructor or recommending faculty and the Department Head,
and after the Department Head's action, the student should write a
letter to the Division Dean, requesting an interview. The Division
Dean will reply in writing confirming the appointment. In attempting
to resolve the matter, the Division Dean will hear the complaint, will
seek information from the instructor or recommending faculty, Appeals
Advisor, and Department Head, and may arrange a conference with the
student, the Department Head, and the instructor or recommending faculty.
The Division Dean will send a concluding letter to the student, with
copies to concerned parties. Step E should be completed within fifteen
(15) school weekdays of the student's request to the Division Dean.
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If the issue remains unresolved, then, at the student's written
request, a meeting with the Vice President for Academic Affairs will
be arranged, and acknowledged in writing. The Vice President for
Academic Affairs will request the presence of the involved parties,
seek and be given full information from them about the claim, evidence,
and proposed solutions generated in previous steps of the process, and
attempt to resolve the matter. The Vice President for Academic Affairs
will report his/her resolution of the matter to the student in writing,
with copies to concerned parties. Step F should be completed within
fifteen (15) school weekdays of the student's request to the Vice
President for Academic Affairs.
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If the student is still unsatisfied with the resolution of the
matter, he/she may petition the Student Appeals Committee to hear the
case and resolve it. A petition form can be obtained from an Appeals
Advisor or from the office of the Vice President for Academic Affairs.
In filing this petition, the student makes a commitment to attend the
interview and/or other hearing that shall be held on the appeal.
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The Appeals Committee must arrange a hearing no later than ten (10)
school weekdays from the date of receiving the petition. A copy of the
petition will be given to the instructor or recommending faculty, and
to the Department Head, Division Dean, and Vice President for Academic
Affairs by the Chairperson of the Appeals Committee at least three (3)
school weekdays prior to the Appeals hearing.
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The Appeals Committee will request and will review all written
materials from all previous steps and hearings in the appeals process,
prior to the scheduled hearing, and will listen to the student's arguments
and to relevant witnesses, seeking to ascertain whether there is clear
evidence that the instructor or recommending faculty assigned the
challenged grade/recommendation for withdrawal capriciously or with
prejudice. If there is no such evidence, the Appeals Committee will
deny the appeal, and the decision with respect to the grade/recommendation
made at the previous steps will be considered final.
If the Appeals Committee decides that the student has been subjected
to a capricious or prejudiced faculty decision, the Committee will
recommend that the instructor or recommending faculty reevaluate the
student's performance/record without caprice or prejudice. The Appeals
Committee will convey its decision to the student in writing within
five (5) school weekdays of the date the decision is reached, with
copies going to the other concerned parties.
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The instructor or recommending faculty will respond to the
recommendation of the Appeals Committee within (5) school weekdays,
advising the student in writing of the decision either to hold to the
original grade/ recommendation, or to change the grade/recommendation.
The instructor or recommending faculty will also inform the Department
Head of his/her/their decision in writing, attaching a copy of the
correspondence to the student. The Department Head will inform the
Division Dean, the Vice President for Academic Affairs, and the Student
Appeals Committee.
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If still unsatisfied, the student may, if he/she acts within five
(5) school weekdays after receipt of the instructor's or recommending
faculty's letter regarding his/her/their decision, re-petition the
Appeals Committee. The Appeals Committee, within ten (10) school
weekdays, and working through the Department Head, will select and
charge faculty members in the department within the appropriate
discipline as a committee to develop criteria and procedures to
reevaluate the student's academic performance.
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Within five (5) school weekdays, the Departmental Committee
described above will either: (a) reevaluate and assign the appropriate
grade for the course; or (b) recommend, but not capriciously require,
that the student do additional academic work within a mutually agreed
time span, at the end of which the reevaluation shall take place.
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After receiving the evaluation and grade conferred by the Departmental
Committee, the student may, if he/she files a request within five (5)
school weekdays, indicate his/her dissatisfaction with the grade and
request that the Appeals Committee authorize the Director of Records
and Registration to remove the course and the grade from the student's
record.
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Upon receipt of such a request from the student, the Appeals
Committee will meet and decide whether to direct the Director of
Records and Registration to delete the course and grade from the
student's record. The decision of the Appeals Committee shall be
final.