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Receptionist and Office Clerk Proficiency Certificate


The courses in the Receptionist and Office Clerk Proficiency Certificate provide students with the basic skills necessary to work in an office environment and prepare various business documents using Microsoft Office software applications. When completed, the courses may be applied to the Liberal Arts-General Option Associate in Arts Degree or the Computer Information Systems-Information Technology Associate in Applied Science Degree.

Student Learning Outcomes:

Upon completion of the Receptionist and Office Clerk Proficiency Certificate, students will be able to:

  • Prepare and distribute business documents, such as memos and letters, using word processing software and e-mail.
  • Use a search engine to effectively locate information on the Internet.
  • Use electronic spreadsheet software to create tables of data, graphs and charts.

Entrance Requirements:

*Students may test out of OA 110 if they have keyboarding skills

Receptionist and Office Clerk Proficiency Certificate Course Sequence

Course Number Course Title Prerequisites Credits
OA 110* Professional Keyboarding I   3
OA 106 Introduction to Word, Excel and PowerPoint   3
OA 161 Business Communications I   3
CIS 103 Applied Computer Technology   3
Total Credits: 12

Successful Completion:

Successful completion of the program requires a "C" grade or better in each of the courses listed above. In order to receive a "C" grade or better and thus demonstrate competency, students must complete assignments, exams and participate in class activities.

For More Information Contact:

The Division of Business and Technology, Room C1-9, 1700 Spring Garden Street, Philadelphia, PA 19130, Telephone (215) 496-6164 or e-mail www.ccp.edu.