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Patient Service Representative Proficiency Certificate


The Patient Service Representative Proficiency Certificate has been designed to provide students with the opportunity to seek employment in a variety of health care settings. This proficiency certificate focuses only on the administrative components of a medical practice. The patient service representative is responsible for greeting patients and families, collecting demographic and insurance information, scheduling patients according to the provider’s guidelines and protocols, collecting payments associated with services rendered, and any other duties necessary to provide efficient, timely services to the patients and their families.

The Patient Service Representative Proficiency Certificate will provide students with the foundation courses and skills they need to understand the health care delivery system, and to provide students with the opportunity to seek employment in a variety of health care settings.

The Patient Service Representative Proficiency Certificate can be taken as a certificate-only program, or students can continue their studies and earn an associate's degree in Health Care Studies. 

Student Learning Outcomes:

Students who successfully complete the courses in this certificate will be able to:

  • Use the correct terminology for diseases, symptoms, diagnostic studies and treatments.
  • Perform computerized administrative and financial procedures used in medical practices.
  • Perform front office administrative and financial procedures required in a medical setting.
  • Demonstrate the use of effective therapeutic communication skills in health care.
  • Demonstrate an understanding of basic ethical and legal issues in health care.

Entrance Requirements:

This certificate is open to interested students. New students are normally required to take the College's placement test at their time of entry. Students who are identified as needing developmental course work must satisfactory complete the appropriate English and mathematics course as part of the certificate.

Patient Service Representative Proficiency Certificate Course Sequence

Course Number Course Title Prerequisites Credits
First Semester  
AH 101 Introduction to Health Care Professions   3
AH 103 Medical Terminology   3
ENGL 101 English Composition I   3
CIS 103 Applied Computer Technology   3

Second Semester  
AH 112 Medical Administrative Procedures   3
AH 116 Interpersonal and Professional Skills in the Health Care Setting   3
AH 204 Medical Law and Ethics  ENGL 101 3
AH 220 Information Management Systems in Health Care CIS 103 with a grade of "C" or better 3
Total Credits: 24

Successful Completion:

Successful completion of the certificate requires a "C" grade or better in each of the courses listed above. In order to receive a "C" grade or better and thus demonstrate competency, students must complete assignments, exams and participate in class activities.

For More Information Contact:

The Division of Math, Science and Health Careers, Room W2-7, 1700 Spring Garden Street, Philadelphia, PA 19130, Telephone (215) 751-8430 or e-mail health@ccp.edu.

Gainful Employment Information

Gainful employment information is intended to provide students with better information about the effectiveness of college programs in preparing students for careers. Information provided includes estimated program costs and time needed to complete the program, financing options and related careers.

Review the Gainful Employment Information