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Critical Elements of Customer Service

In this workshop, learn how to use customer service to drive business growth, not drive your customers to the competition.

Critical Elements of Customer Service

This dynamic two-day workshop presents the essentials of customer service excellence and combines that with an opportunity to practice skills and benefit from feedback. You will develop new skills in managing customer information, communicating effectively and using proven techniques for creating lasting customer satisfaction. Learn six critical customer service elements that your company can adopt to bring customers back for service that outdoes the competition.

Date and Hours Location Cost
Tuesdays
Oct. 7 & 14, 2014
9 a.m. - 4 p.m. (12 hours)
Main Campus, Center for Business and Industry, Room C1-15 $249
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